Royal Mail is introducing a new way for customers to track their packages with the launch of smart stickers. These stickers, provided by tech firm Wiliot, will be attached to the 850,000 containers used by Royal Mail to transport parcels and letters. The digital tags on these stickers will be automatically detected by nearby Bluetooth devices as they move through the mail network.
This new system will eliminate the need for manual scanning of containers and provide real-time information on the location of packages, as well as environmental factors like temperature and humidity. By gathering this data, Royal Mail aims to improve efficiency by optimizing vehicle and fuel use, with the goal of achieving net zero carbon emissions by 2040. In the future, the tags may also be attached to individual parcels to further enhance tracking precision.
Nathan Preston, Royal Mail’s tech director for strategy, innovation, and data, emphasized the importance of data-led modernization in improving operational effectiveness and customer focus. By utilizing Wiliot’s innovative technology, Royal Mail hopes to increase reliability, reduce its carbon footprint, and enhance network monitoring without the need for additional manual scanning.
The system will provide Royal Mail with detailed insights into its network as parcels move between various facilities and delivery offices. Tal Tamir, CEO of Wiliot, highlighted the significance of partnering with Royal Mail in its digital transformation journey. Through this partnership, Wiliot aims to support organizations in delivering faster, safer, and more environmentally sustainable services.
This new tracking system represents a significant step forward for Royal Mail in its efforts to enhance efficiency, reduce environmental impact, and provide customers with improved tracking capabilities. The collaboration with Wiliot demonstrates Royal Mail’s commitment to leveraging innovative technology to modernize its operations and deliver a more streamlined and sustainable postal service.
